The claim was processed weeks ago. xo, Hi Julia, we wouldn't be here without our amazing customers. SO WHY ARE THEY CHARGING ME ALMOST $100? Insurance – $750.00. It pays to ensure your car meets the NZ compliance standards; if not, then it's not worth importing your car to New Zealand, unless its for off road use. ROBERT CHARLES/STUFF . Not only from me but from the shipping company that reimbursed them! Everything fit perfect, including the shoes (which I was a little worried about because my feet are narrow). Shipping fees vary by item type but tend to start around the $20 mark. Great fitting and so comfortable! Book Shipment Online Tracking. USA to New Zealand – 45 days Approx. When I was contacting them I was put off three times saying that "someone will be in touch". It takes at least 24 hours to hear back from them, and they usually reply with vague, unapolgetic, regurgitated answers that you can just find on the FAQs. Make your sad eyes happy. I also really enjoy the diversity in models and sizing makes me feel very comfortable buying clothes here~. Many USA online stores do not offer international shipping, and even when they do the cost of sending many individual packages to international locations, like the UAE, can be very costly. Learn how to stay safe during COVID-19 in our new guide: I returned most of the items over a month ago as they did not fit and I still haven't recieved my refund. I've never ever in my life had service this AWFUL. We believe it’s well worth the wait to make the shipping fee 80% less expensive! I won't order from them ever again I've been robbed. CAN I CHANGE MY ORDER BEFORE IT'S SHIPPED? it was SO worth the wait!!! After my experience and reading other customer reviews, I will not recommend them. What they tell me is that it`s not their fault but its USPS! Just refund me my money. | Read 201-220 Reviews out of 27,488 We are so lucky to have you in our family and we can't for you to see what we have planned for the future! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. I don't mind paying the extra buck because I know I'm getting the best packaging and materials. FedEx was set to deliver my package on the 23rd of November 2020. Click into the order you wish to track. They're stuff is pretty, but it's worthless if you never receive it. All in all I LOVE Killstar! It's the best place I've ever seen and love the merchandise.. it's so amazing and wicked, Received the Cthulhu blanket pretty quickly after I ordered it. Shop with Afterpay, Laybuy, Zip & Sezzle. Okay so I literally spent about $300 on their website, got a confirmation email about it. All rights reserved. Then suddenly, 4 days after that, imagine my surprise when I get an email from KILLSTAR … Find another place to shop, you're wasting time & money here. #allhopeislost We always deliver as swiftly and safely as we can, but our international services are currently affected by overseas disruptions and restrictions. I love everything! Range available in UK 3-9 and US 5-11. So I contacted them and filed a claim with them for reimbursement of the lost items so that I could receive a refund or just another order of my items, fast forward to a month later. I had to pay the return shipping, and haven't shopped there since. This is extremely unfair and very unprofessional. Will be buying here again, thank you . I did not even return my order, it just never arrived. In the end they would only send it again if I paid another shipping fee, or they would give me a store credit minus the shipping fee plus additional costs. What more can you want? Firstly let me say I got the black crystal iPhone case and worry not about struggling to plug in your charger or headphones with this case and there is so much protection around the edges that if you dropped this thing it would bounce 10 feet in the air. Killstar has the best stuff! Call in at US: 562-408-6677 or Toll-Free: 800-599-0190. Please see our Delivery Charges notice for further information. Everything I've ever ordered has came to me fast and in perfect condition! I waited for months for the Darklands purse to come back in stock, and you know what ? The next day it says the same thing (meanwhile money has already been taken from my account) they also said my order was cancelled from the start yet they needed correct shipping info? Track. I bought one of their new cauldron mugs and skull mug, which came super fast! Contact information availability rating: 5.0 - 1 ratings. Consumers satisfied with KillStar most frequently mention customer service and high quality. There are options available that will allow you to ship items ordered from e-commerce stores like Killstar to your house or office address in Canada. I never want to take it off. Retail NZ policy manager Greg Harford said Amazon opening up its Australian service to Kiwis would not come as a surprise. So I ordered another one, and, again came within 2 days.The mug itself is cute but I wish it was sturdier and a bit bulkier. KillStar has a consumer rating of 3.31 stars from 160 reviews indicating that most customers are generally satisfied with their purchases. Already ordered from them again! This will usually be KILLSTAR … Shop the latest trends with free shipping worldwide. I ordered four items, was told that day all were confirmed for purchase. Claim your listing for free to respond to reviews, update your profile and manage your listing. It’s often a far better option to ship your car to NZ rather than dealing with the hassle of selling it here in Australia and losing thousands on its value. FIX THIS KILLSTAR. Super happy that the store is now also in Europe ! In my opinion, it would be a killer wallpaper. We have requested some details from you so that we can expedite the dispatch of the missing item xo, Only the latest review will count in the company's TrustScore, Hi Mel, thank you so much for your review! Stay safe with our COVID-19 guide. Products used:Shirts, dresses, stockings, shoes, purses, and skirts. I'm considering suing Killstar because this is ridiculous. Shipping items from Killstar USA online store to international locations, such as the UAE, is possible. Gain trust and grow your business with customer reviews. According to New Zealand’s import laws, some items are prohibited from entering the country, including (but not limited to): Animals; Explosives, including firecrackers Overall their items are nice and decent quality (for clothing, can't speak for shoes.) Shop Now at KILLSTAR.com. CAN I CANCEL MY ORDER? One was a size 4 and the other a 5! Then, most importantly before you import any product to New Zealand is, obviously, in accordance with its supplier the delivery terms abroad. Typical shipping time is between two and seven business days. Don't waste your time shopping here if you expect for people to respond in a timely manner to any of your issues or complaints. You are AMAZING & we wouldnt' be here without our amazing customers!✨, Hiya Katy, it's great to hear that you enjoyed your shopping experience with us. Alternative Method: If you have created an account, then you can also track your Killstar order in your account. Stay spooky , Hi Roisin, We are so glad to hear our clothing fit you comfortably and we bet you look AMAZING in your new look! Awful experience. As i have been shopped 3 times in Killstar, I just cant say it haves the worst working service, No customer care at all, They shipped a bill for me for 250 dollars and when it arrives items was missed! Always having good sales! I’ve purchased a few products from this store. Vehicle Shipping . I think it was a good choice to have the pattern only on one side, because the underside is just continuously soft, with no interruptions, which I like very much.Also, if anyone who reads this happens to work nights, let me just inform you now-- if you need something to keep those PESKY stray rays of sunshine from your poor, tired eyes, this is the blanket for you. I have ordered from killstar at least 30 times by now I've never had these issues that other people complaining about I did have them sent the wrong item once but the exchange was free and easy they send you the label you print it out and take it to a box and send it out. KILLSTAR's new women's shoes include stand out platforms, boots, heels and flats purrrrfect for elevating any look. We use cookies for analytics, personalization, and ads. Moving to New Zealand; International Vehicle Shipping; SCL New Zealand Car Shipper Rating Seriously? I paid through after pay and they can't even do anything about it. I love their stuff but their customer service is TRASH. Are the sizes true to size? Also requested to speak with a Manager on 3 separate occasions before finally getting someone via email. send your completed form at least 72 hours prior to arrival in New Zealand to one of the email addresses below. For the latest info on delivery times and COVID-19 delays, please see our international updates. It also just looks fantastic I suggest pairing with white headphones. There were a few problems with a couple of my orders and they made it right immediately! Amazon is reportedly working on introducing shipping to New Zealand from Australia but has not released a timeline on when this can be expected. !I'm a plus size girl and finding nice goth clothes that are true plus size and doesn't cost me my whole salary is really hard. How much does it cost to ship a container to New Zealand. To find more information about reviews and trust on Sitejabber.com please visit. im a 25/26 waist and im not sure if xs or small is best? Highly highly recommend to everyone !!! Hello! I spent over £300. Highly recommend this company as its a trust worthy site. We are so grateful for your loyalty to us - We love you! Motorcycles most commonly leave from the west coast, Los Angeles, when headed for New Zealand because the travel on water is shorter from there than if the motorcycle left from New York or other locations. Killstar won’t ship any items to Australia, or anywhere else outside of the U.S. for that matter. But this blanket... it does. Vehicle Shipping . I did ask them what was going to happen to the next person that got the dress? The clothing is very well made and also fits nicely on bigger sizes. Contact one of our NZ car shipping professionals today for rates or more information! Get verified now . It makes us a better company as we always want to learn and be better. I'll still be charged even if I didn't receive my package. Never had a bad experience with them so far. Princess was professional, helpful and fun. i love everything about this website and it's attire they make me feel really comfortable embracing my inner darkness and i love it everything feels soft and amazing i always feel warm and cozy especially during the winter. I've emailed them 5 times now and no response! A-1 Auto Transport ships vehicles worldwide. The quality in the clothes is awesome especially for the price. Peek the new styles! Whether you are attending prom for the first... We’re in this together! This lasted for over a month. Killstar is a great place to shop. They've always been outstanding to me. Yes, they ship considerably fast, but in doing this and all the excessive sales they bombard you with in your email, they don't account for what they have in stock. You can join the ship for as long as you wish. I ordered some boots from them to use in a photo shoot. The black pattern on the black fabric is very classy, it adds a nice, subtly ominous touch. Fast forward to a month later. Do you agree with KILLSTAR’s star rating? Never ordering from this website again. Make sure you purchase with a credit card that has your back with disputes. The shipping is fast and reliable. Ocean freight shipping costs from New York to Napier, New Zealand start at around $2,500 and range to $4,000 and may take up to three weeks time. And when I tried to tell them about everything nicely and try to figure out what was going on they just told me that it's going to be cancelled and they had no matter with it being cancelled. DO YOU SHIP WORLDWIDE? NEVER BUY FROM THIS COMPANY. I asked Killstar to make … Our container service means you can also utilize the space around the vehicle to load your personal items. So many bad reviews I didn`t bother to check before , Hi Skylar, KILLSTAR is all about being able to be your true self. Absolutely LOVE this company!! Click here or call 1-800-518-8708 to get a free, no obligation to buy price quote to ship your car. There's finally an alt company that understands plus size isn't just large or XL. You checked the company’s website and are sure that Killstar or the other e-commerce store you want to purchase from will not ship to Canada. 5,251 talking about this. The company still offers shipping to New Zealand through its main site, Amazon.com. They refuse to give me a refund and opened an investigation. I have nothing but wonderful things to say about Killstar. Does Killstar Ship to United Arab Emirates (UAE)? What Is KILLSTAR's Return Policy? Does KILLSTAR Offer Free Shipping? In order to contract with KILLSTAR you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I`m from Ukraine and I have problems with KILLSTAR( I also bought a purse, pants, shoes and shirts from Killstar. Shipping a motorcycle to New Zealand? Worst customer service ever. Killstar needs to improve their customer service and policies. Needless to say, don't waste your $#*!ing time. I have purchased from killstar many times over the years, I have never had an issue until I had to exchange a dress that was too small. Our Locations. It's difficult to find a product these days that looks nice both at first glance and upon further inspection.The texture is superb-- very soft and just fuzzy enough. Do you agree with Us Killstar’s star rating? Very well made stuff. Thank you so much for providing me with clothes that just boost my confidence and help me be a bit more myself everyday . For cats and dogs from Australia: ozdogsandcats@mpi.govt.nz. Next day they email me about how my shipping info wasn't recognized so I gave them the correct info. This has turned into a $100 purse and from the reviews, quality is horrible. Passengers on the Grimaldi Line can disembark at one port and rejoin another ship one, two … Their clothing and accessories are unique, beautiful, and well made. This is one of the first sites that truly understood what plus size meant. Simply login and go to ‘Order History’. The shipping company had sent the money for the missing package to Killstar and Killstar NEVER got back to me. Returns are expensive. I literally have no complaints. Horrible service, Expensive things. The shipping time was great especially during a time like this. Once your order has been dispatched, you will receive a tracking number which you can use to track your order. You may even choose to disembark from one ship, spend a week ashore at a place of your choice, and then join another ship for the rest of your voyage. Are there other similar companies to killstar that are less expensive or better? You know it, you love it - keep driving it! The ports of arrival in New Zealand for marine shipments are found in: AKL – Auckland, LYT – Lyttelton, NSN – Nelson, POE – Port Chalmers, TRG – Tauranga, WLG – Wellington. I haven't even received my package yet and they don't respond to emails at all. The shipping company failed to deliver, now that was not Killstars fault. Too many glitches on the sight and trying to steal people's money. I ended up paying $85 Canadian for the purse and shipping. Sellers from New Zealand can ship their items into Australia. These are indicative transit times , and does not include all shipping lines, containers, or part container options. Yes. Shipping said 1-4 days but it's been a few weeks. And I had to pay anyways for the TAX of that products that they send writted in the bill and wasnt physically there. “ I purchased items that totaled over $184 dollars from Killstar. I wish the pant leg length was shorter because I have tiny legs. I will not be ordering from them no time soon, i tried contacting them many times about a missing item and I get a stupid email saying, “ no human will see this “ I am very displeased! Sea freight is arguably the most effective way to ship from USA to NZ, however it is slower than air freight. Hello I never received my package from Killstar. If you can buy from Kate's clothing or somewhere else... you definitely should, trust me. Stay spooky , Hi Amandine - so glad to hear about your positive experience! Get verified for Killstar and control your brand's voice and content on Knoji. #killstarisgross. Three days later, was sent an email alerting me that the 4 items had ALL been shipped, tracking number and all. I think I am officially done with Killstar and I hope no one has to go through this experience. The cost to ship a vehicle to New Zealand from the UK (for example), costs as little as $3625.00 including GST for a standard sedan.