By email: btconnectedhome@bt.com. Wi-Fi Extender 300 FAQs. Share to Facebook Share to Twitter Share via Email Share via Link. Tell us how we can improve this article. Select an option that apply: it's too long . (If it currently says "Yes," make sure to change it to "No".) /hence make sure the router network mode is set to 2.4 GHz. You will find below some of the methods that other users have found useful in fixing the problem of Android Phone Not Connecting to WiFi Network. Feb 16, 2009 183 90. I have steady green light on router link LED, also extender is listed as being connected in the routers list of connected devices, but when I try to connect any devices to the wifi extender it will not accept the password for my router. Password to extender not recognised 2019-11-01 00:14:25 - last edited 2019-11-04 08:20:36 Hi, I've only recently installed a TP link WPA8630 kit and was very impressed, so decided to extend the system. Was working well for a while, then bluetooth stack messed up out in the middle of work. Connect to a BT Hub using wi-fi. I ended up reseting the Network on the Sky box and then it wouldn't accept the password (which was correct). I have had it working until the TV updated it’s firmware or my router/modem was updated. Got a new bt hub yesterday internet was working perfect on my mac then, turned on mac today and its asking for a WPA2 password to connect to wi fi, my wireless key isn't working, any ideas how I get my WPA2 password? 28 October 2019 - 10 min read . 8.VPN. Broadband needs a working phone line. Also, the printer will only connect to a 2.4 GHz network. In order to rectify such anomaly, you have to switch off the auto-connect Wi-Fi option. If the DNS server of your internet service provider is busy or having problems, this could cause iPhone or iPad not accepting Wi-Fi password. My router is a BT … Now, no matter what I do, my TV can’t connect to the wireless network. May 20, 2019 at 3:44 PM #8 pabgar said: I have similar problems with BT connected Samsung Galaxy Watch. (large bungalow,brick walls).System has worked fine until now,but suddenly sky q cannot connect to internet.Tried all the usual switch off/reboot procedures but no joy.As not using Wi-fi to connect to sky q ,do I still follow bob1234 process? Follow these steps: 5. Just phone settings. Try our landline troubleshooter > 3 of 6 steps Restart your Hub Many connections problems can be resolved by turning your BT Hub off and on. You can opt-out of BT Wi-fi at any time, however you will lose your free and unlimited wi-fi access at BT Wi-fi, Fon and our associated partner network hotspots. Then, choose the desired network manually. At first I thought it was a bug to do with wifi password length after all I had two iphones with same IOS version – one connected the other did not, BUT they had slightly different WIFI specs as seen above. I have problems connecting 5GHz and dual band devices wirelessly to the BT Hub. Hello guys! If you can’t get online using your other devices, there might be a service outage. I think it Dell software was installing the Intel serial bus update or something but I'm not sure. XPS 15 9500, Killer AX500 WiFi+BT, WiFi not working Jump to solution. Please let me know. What type of encryption are you using on your router? Click Continue to Advanced Settings. Get more help. FAQs and troubleshooting tips. Wifi range extender won't accept router password I appear to have installed my wifi range extender successfully using WPS setup. Call your cable company or Internet provider for help. I have a new XPS 15 9500 with the Killer AX500. 7. Retype your password in case you’ve been inputting a wrong password. I’ve upgraded everything on my BT wifi and all other devices work that are not Win10. If your product is out of warranty, please call the Technical Help and Support Desk on 0808 100 6116. See how to solve the problem caused by dual band devices not coping with single log-in details. If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. This also resets Wi-Fi networks and passwords, cellular settings and VPN and APN settings that you’ve used before. I didn't get the information I need. When a smartphone like the Samsung Galaxy A10 won’t connect to a WiFi network, the problem could be a minor one, especially if it was working properly prior to the problem. How to Reset WiFi on LG Smart TV. I don't know about bluetooth issue but I do have wifi issue, sometimes the wifi is not working so I have to turn it off and on again to fix it . Care and Safety. Some BT infinity customers using their Homehub 5s have been having problems with WiFi and internet dropouts. iMac, OS X Mountain Lion (10.8.4) Posted on Jan 8, 2014 12:37 PM Reply I have this question too (1472) I have this question too Me too (1472) Me … Your device is connecting to the strongest network instead of the desired one. The easiest way to reset the WiFi on your LG Smart TV is to power down your TV. With BT Broadband and BT Mobile, you get free access to the UK's largest wi-fi network - that means more than 5 million BT Wi-Fi hotspots. Was this answer helpful? On the next page, you'll see a prompt explaining that changing the settings is not needed for general use. Or to get online even faster, download our BT Wi-Fi app and it'll connect you to a hotspot whenever you're in range. More Less. A couple of hours later, the internet was back on, Pc, Mobile, Tablet all connected automatically but the shield would not connect. #BTWIFI #WIFI #topictrickToday, I’m showing a quick demo to reset BT Essentials WI-FI Extender 300. For example, I have mine set to not auto join BTWifi-with-FON or BTWifi-X, so the above example does not happen to me. In this video I am demonstrating how to reset forgotten Admin password without losing any of the settings or BT configuration. Select “Home Network” Select "Smart setup." I previously suspected BT but now that that is upgraded and Working well and i see every other poster’s problems I am going back to being suspicious of win10. There could be a number of reasons for Android Phone Not Connecting to WiFi Network and this common problem has been reported by a number of users on internet forums. So I tried unplugging the router, unplugging the shield, forgetting the network then re-entering the password and every slight variation of these type of options for a couple of frustrating hours. We had a power cut and I lost the internet connection to the Sky Q box. To login to the app you will need your BT ID or your primary email address (@btinternet.com or @btconnect.com) which was sent to you in your order confirmation email. When you see "Enable smart setup," select No. How to fix public WiFi login page not showing up on Windows 10? My Samsung TV will not connect to my WIFI. But what if after connecting to the network, the login page refuses to show? “@Wixkedlulu Swear bt wifi always goes down whenever I try to do something ” Check DNS Server. zenat Senior Member. I know the maximum number of Complete Wi-Fi discs (the black ones) that BT will supply is 3, I don't know if that's because there is a limit to the number of discs the backhaul can cope with but it seems like a possibility. However, if you are using Premium Home Wifi, it is not possible. Reset my password when I have no access to internet; Clear cache & cookies on your device to improve browser's performance; My device connects to a hotspot instead of my home network; Unsubscribe (delete account) See more Connectivity issues February 18, 2019 16:42; Updated; General performance issues; Specific issues General performance issues. Is this a WPA or WPA2 password? Another reason. All my other devices were connecting to the wifi correctly. I found it difficult to follow. The TV shows my wireless network in the list, see’s my SSID but will not connect. At this point, I am starting to get UBER pissed. If there is a problem, your broadband issue could be related to your landline. You have to connect them to the Ethernet cable port using another disc. Log in to hotspots using your BT ID. Step 4: Enter your Wi-Fi password you had entered before and click Join. Wi-Fi Issues. Discover how to connect to the internet on different devices wirelessly, after you have set up your router with BT - follow our useful guide. Connect for as long as you like and save your mobile data for when you really need it. Check you can make a phone call and that there's no noise on the line. 2. I have tried everything. I understand your printer is not accepting the new router password. I have same problem.I have bt smart hub with power line wired connection to sky q box in lounge .2 x mini boxes with 2x sky range extenders to bedrooms. Unfortunately, the remedies for this specific problem are no different from the WiFi not turning on the issue. Wrong Password. Tobenna Nnabeze. Re: BT Smart Hub - managing wifi I'm wondering if you may have just answered the question yourself. Re: Hub 3.0 settings password not working on ‎07-08-2018 16:40 Hi All, I am having the same issue I have tried the settings password number on the bottom of the hub and have tried it after doing the pin hole reset and it is still stating that the password is incorrect. For you to get a better Wi-Fi connection you will need to switch to Google DNS servers. In this troubleshooting guide, I will walk you through in fixing your Samsung Galaxy A20 that won’t connect to the WiFi network or can’t browse the web. With any network, not only BT, if you do not want it to automatically connect, then change the setting in your phone Wi-Fi settings. In doing the BT wifi setup, remember to do the following: Wifi discs are intended for indoor use only. Enter your password (this can usually be found on the bottom of the HomeHub router). BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. Link copied One of the joys of visiting a café or shopping mall is the public Wi-Fi access we get to enjoy. Try rebooting your TV, try rebooting your router, make sure your password is correct, and, if all else fails, you may have a faulty WiFi module. Nothing to do with the BT-Wifi app. Android Phone Not Connecting to WiFi. If the issue persists, I'd suggest you to completely reset the printer. You will only need to login once and the app will automatically connect you when in range of a hotspot. Anyway, restart the computer, no more WiFi! It is because the first disc can only be connected to the router using that cable. I had a WIFI 6 router, so what you saying Iphone with WIFI 6 not compatible with WIFI 6 router or vice versa? Many thanks . Any BT Broadband customer who has opted into BT Wi–fi gives you unlimited minutes at BT Wi–fi and Fon hotspots.