BT Fibre 2 & Big Sport. Someone over the age of 18 needs to be present to let the engineer into your home and sign off the work. BT Broadband Unlimited - With average speeds of 10Mbps, BT’s unlimited broadband is ideal if you’re looking for a basic internet connection. You can switch as normal, usually with no home visit needed -, What to watch out for with broadband installation. Money back will be one month's Sky Broadband and … Cookies on BT.com. Cookies on BT.com. Limited free articles a month; Free email bulletins; Register Now. Some include EE, First Utility, iTalk, Post Office, NOW Broadband, and John Lewis Broadband. Virgin Media Broadband. First, let’s cover the mechanics of broadband installation. Best Buys, giving you strong and powerful wi-fi. For a Virgin connection, Virgin engineers will carry out the work. TV Provider of the Year. The ad starts with a woman struggling to … Make sure you’re home. Staying home and being available when the engineer is due to visit may sound obvious but lots of people forget or have other obligations. That should still be plenty fast enough to let you browse the web, … Published on 07 March 2019 | Last updated on 22 April 2021. Live chat – Available via the live chat with an agent option, from 8am-8pm. Go to solution. TV Provider of the Year. You have had too many unsuccessful attempts to login. ‎01-04-2021 If you have a landline already, installation takes approximately two weeks. BT Cloud - back up and share your content online, and access it from anywhere with an internet connection. Plus, you’ll also get weekend and evening calls, a Home Hub and 200GB of free cloud storage. You shop around, decide on a package that’s right for you and the provider handles everything else. This will be sent via Royal Mail and should arrive between 7am and 6pm This method is the simplest way to check, but it will only work if you’re still on a BT broadband contract with a fixed data cap. BT reserves the right to remove the offer at any time. This allows us to provide fixed rate ADSL broadband services (up to 512k) to a number of remote communities as part of joint funding with Regional governments or authorities. BT installation and activation times BT Broadband requires approximately two weeks lead time to book an engineer to connect you. Our Smart Hubs are Which? If you’re switching broadband providers from within the same network, i.e. Get started today. Your provider will likely confirm the exact date and approximate time. This box connects your house to the network. You can have it posted to your home or collect it from a Collect+ store, and set up your own connection just four days after placing an order. There are a lot of technical terms, lots of things to learn and consider when making your choices. £100 Reward Card. Most providers will not send your new router to a different address. Thankfully, most broadband providers are happy for you to move your service just like you move your furniture across. Part of … BT Broadband BT's most affordable broadband offer gives average speeds of 10Mb. BT customers can get a free mini hub that will keep them connected to the internet even if their broadband goes down. Re: activation day. BT reserves the right to remove the offer at any time. Broadband activation delay BT? I get called every other day to tell me there is no update from openreach because there got to activate it there side. Do you always need an engineer for broadband installation? Speeds you can rely on day and night, and a personal speed guarantee. I get called every other day to tell me there is no update from openreach because there got to activate it there side. £5 broadband activation fee discount. Sky Broadband Ultrafast Speed Guarantee: If after the first 14 days after activation, your broadband throughput line speed drops below the guaranteed minimum download speed (100Mbs for Sky Broadband Ultrafast), for 3 consecutive days or more, you can claim money back. Virgin does occasionally offer free setup deals, but you’ll need to keep an eye on the special offers as this doesn’t tend to be available for long. £19.99 across all packages. 3.4.3 Where you order a BT Hub, risk and title in the BT Hub will pass to you in accordance with Paragraph 15.2. Now you're online you can log in to My BT and set up your Extras such as: BT Virus Protect - Keep your computer and confidential data safe from nasty viruses and spyware. We use necessary cookies to make our site work. If you don’t have a landline, it could take up to three weeks. Clear the way. The installation of a new phone line, Virgin Media cable, or Sky TV is minimally invasive but does require a hole to be drilled in your outside wall and a box fitted to house the connection. That’s why we put this no-nonsense guide to broadband installation together. Re: Broadband Activation. Missing the appointment can cause weeks of delay and perhaps extra costs. Use our postcode checker to see what's available in your new area, then find out what to do about your current contract. Frequently Asked Questions about broadband installation, Once you sign up with a provider, you will be given an approximate installation date.Â. Sky Broadband – Final Verdict . £44.99 /month. They may not need access to your home immediately as they may have preparation work to do outside first. Mail inbox. Broadband Genie's helpline is powered by Dixons Carphone. If you cannot be present, a nominated adult should be enough. Phone – 0800 800154. 21h26. Track my order > Download the My BT app > BT uses the Openreach fibre optic network to get high-speed broadband to customers which covers 95% of the UK. The perk from the provider … 3.4.2 You may connect a Compatible Hub to the Broadband Service once BT has confirmed to you that the Broadband Service is working. If you have a landline, this can be less. BT Superfast Fibre broadband (formerly known as BT Infinity) Fibre optic broadband is the fastest, most reliable internet that BT currently offers. Once you pay, BT will activate your broadband for you, and you should be online within two weeks. With the total then spread over the contract. Can you get a router sent to a different address? we are new sky customers but have now been waiting nearly 4 weeks for our broadband to be activated, we were told by the sky engineer this can be sorted in a couple of days (we need a new phone socket) does anyone know how we can expedite this. You can use the cooling-off period to cancel installation within 14 days of the provider agreeing to your contract; this is usually counted from the moment you press Submit on the order form or said yes to the customer services rep. There are dozens of other broadband providers who utilise the BT Openreach network to provide services. Broadband Genie, and some associated third party tools, use cookies. Installation of a landline and broadband installation takes approximately 14 days. Just after a bit of advice. For businesses of any size, explore our services today. Openreach is responsible for the lines from … Installation fees for Virgin Media depend on your package but are typically £40 for a new connection and £20 for activation. I am so sorry to hear about the delay in getting your services activated. For BT broadband help, call Customer Services, call 0800 800 150. As part of BT Wholesales' Broadband access offering, there are a small number of exchanges which have Broadband enabled as part of the Broadband Activate programme. Bear in mind that you will be charged at your standard network rate. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. The broadband installation process for any fixed-line broadband is similar, and goes something like this: The process is the same from a customer perspective whether you have fibre broadband or ADSL, and whether using Virgin Media, BT Openreach, or another network. Any setup or installation charge should be clearly outlined before you sign up. We estimate an engineer is only necessary for 20-25% of installations. We use necessary cookies to make our site work. Most of the work is done either outside in the street, leading up to your property and in the network. Your choice of broadband provider is your own, but there are things out of your control that will have an impact on your decision. Wholesale resells broadband to another BT division, Retail, and to anyone else who wants its service. Installation can be free or cost up to £60 depending on your package. For more information please see our privacy policy. You’ll always speak to one of our team based in the UK and Ireland. When I placed the order online (8/4/2021) they said it would be activated on the 15/4/2021. Or do you want to know the average broadband installation time or how much disruption it might cause to your home? BT should’ve told you to set it up on the Activation Day. Contract length. Sky’s broadband and customer services is very good. A new Sky Broadband connection costs £20 if you need a new landline and is free if you already have one. Then, they moved the date to 22/4/2021. There may also be a £9.95 setup cost depending on the package. 24 months. Please note: if you use an online speed checker to test your broadband speed during these ten days, it may give you an inaccurate and misleading result. on So if you buy broadband from another provider, don’t worry if BT Openreach suddenly calls asking for a time for an engineer to visit! I'm a new homeowner and my broadband and landline was meant to be activated, 24th march. The line went dead at midnight 11/8 and I later got a text to say my phone is now activated. Sign In. All BT's broadband packages give you access to BT Sport via its app and online player, though usually at an additional charge. If your circumstances change and you need to cancel your broadband installation before it is installed, you can cancel. That means a lead time of around two weeks on average if you have a landline and three weeks if you don’t. Don’t sign until you have seen for yourself that all is well. 26 Apr 2021 05:29 PM. So how long does Sky take to activate broadband? (BT is touting its new "unbreakable WiFi" offering, in which its broadband is backed by an EE Mobile connnection.) It’s designed to cater to large households where multiple users connect different gadgets online at the same time, and for data-hungry activities like watching online video, streaming music, and video games. You can discover what kind of broadband you can get by entering a postcode here: Once you've entered your postcode, you'll only see deals available to that address. Have you heard anything back from us? If you need any help, please let me know. Do you know how long it takes to get broadband installed? BT tackles ‘broadband rage’ in screen-smashing spot. There are things that can delay broadband installation though: No, you don’t always need an engineer visit. Your BT Broadband deal includes: Brilliant, expert service. Email address. Speed guarantee. Openreach have specifically asked CP’s to tell their Customers to do this so that when the Engineer connects the line at the cab to the DSLAM they can see your Router in Sync on their close out test to know it’s working. Contact points for business broadband customers. There are often discounts to be found on these prices so that may not be the price you pay. Hello. Unlimited *average speed. Speeds you can rely on day and night, and a personal speed guarantee. Your BT Broadband deal includes: Brilliant, expert service. The brand sometimes offers special deals where installation costs are waived, however, so look out for these to save some cash. 1 Rating. As well as installation costs, there is usually a £9.99 delivery charge for your BT router. But we will update you in … Switching from another provider to Plusnet takes around ten days. Re: Broadband Activation ‎27 Apr 2021 04:44 PM I called BT earlier today and, after they looked up with open reach, apparently the connection in the exchange cabinet results available and they cannot explain why Sky hasn't been able to connect it. As they all use BT Openreach, the installation times are similar. Moving home with BT. £100 Reward Card. Call: 020 8267 8121. Once complete, you will be asked to sign for the work and to confirm everything is working. ‎05-04-2021 All BT broadband deals include as standard, unlimited usage, BT Virus Protect and Parental Controls and line rental worth £19.99 per month. Become a broadband expert with our help guides. MyOffice - Login to BT Business E-mail, Apps and Services Description Login to your business e-mail account and get access to a wealth of data, business services and applications with MyOffice from BT Business BT advises you to be at your computer when you call. A date for an engineer to visit to install your broadband will be arranged when you place your order - this is usually within about two weeks. Re: Broadband Activation you need to borrow get phone to check if dial tone without dial tone there is normally no internet - first basic check If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Unless you’re an existing Hyperoptic or Virgin Media broadband customer, you won’t even need to contact your previous broadband provider (if you have one) to cancel. Virgin Media use their own network. Rewards taken off: £100 BT Gift Card - see BT's website for further details - you must claim it. 17h57. If you already have a line, then setup and installation will be cheaper and quicker. If you don’t have a landline installed or the line is present but inactive, the entire process will take longer and cost more as additional work is required. Powerful hub. I had been patiently waiting for my broadband to come on but nothing is happening. Enjoy the best in home entertainment with great value TV and broadband bundles from leading providers. The engineer will arrive and inform you they are working on your connection. on The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. by Emmet McGonagle. The engineer will check the connection, and perhaps provide a modem or router, which may also be tested. Yes, you do need to be at home. 4G Assure works over copper, fibre and static IP. Unless you’re an existing Hyperoptic or Virgin Media broadband customer, you won’t even need to contact your previous broadband provider (if you have one) to cancel. TV Provider of the Year. Some charge nothing for new customers while others like John Lewis, for example, charge £49.99. Sky TV also takes around two weeks and will require a working phone line or broadband connection. Go to bt.com and click on the My BT section; Log in with your BT username and password Still nothing, there's a case manager dealing with our case, she said she will update me sometime tomorrow by phone call, but I feel the update will still be something along the lines of, I haven't heard from openreach, which is all I seem to be getting. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. Max - The great thing about BT Max is, you can record up to 600 hours’ worth of standard definition TV and access over 60 premium TV channels - a load of which are in HD - courtesy of the impressive YouView Ultra HD box. Best BT broadband deals. If you’re thinking of having broadband installed, this is the only guide you’ll need! Do you need to be at home for the engineer? BT offers one of the widest ranges of broadband packages with varying speeds. Setup charges vary by provider. However, if you have an existing Virgin Media connection they offer a self-service package called QuickStart. Password. If you’re planning to get broadband for the first time, are moving house, or have recently gained the option for broadband in your area, the process can seem quite daunting. The typical activation process is relatively fast and very straightforward. Usually, an engineer will need to visit if new equipment needs to be installed, like the wall box, Sky TV or Virgin Media TV. Includes a Home Hub and is suitable for homes with 3-4 people. What happens, how long it takes, and the installation process for both ADSL and fibre optic broadband. Lines are open on Monday to Friday, 8am – 9pm and on Saturday and Sunday, 8am – 8pm. BT Business Broadband. Your engineer should give you an idea of how long it will take. You have been temporarily locked out. ten days after your broadband is activated. BT is offering new and existing BT TV and BT Broadband customers the chance to watch BritBox for free. Latest deals. If you have a landline, this can be less. Installation times are similar to Openreach network providers at approximately 14 days for a new customer. Activation day, No broadband!!! Activation Fee Similar to BT, Sky have an activation fee of approx. View deal . You will have to login to activate. We aim to give you the fastest possible broadband speed for your connection. Go to our email log in page > to log in to your BT Yahoo! BT tackles ‘broadband rage’ in screen-smashing spot. £29.99 setup cost. If you have an existing line, your activation date will be approximately 15 days after you place your order. Since BT is with Openreach, it should be easy for them to activate your connection. If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. Hi there I'm a new homeowner and my broadband and landline was meant to be activated, 24th march. If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. Virgin Media’s standard set up fee is £35. Speed guarantee. BT will start running tests and if your broadband issues require an engineer, you will receive a message from BT within 15 mins to book a slot around a time that’s right for you. Virgin Media is one of the UK’s fastest broadband but is only available to … Switching from another provider to TalkTalk takes around 15 days and can be done without an engineer visit if you already have broadband.